2 man ‘white glove’ home delivery

When planning the delivery of a special purchase, your customer is given the confidence and control to select a delivery time and date suitable to them. Our professional crews ensure a delivery experience that upholds your brand – A DHD home delivery is the ‘icing on the cake’ in the consumers purchase experience.

Consumer Charter:

  • Contacted by our customer services team, within 24hrs of receipt of goods at regional depot.
  • Taken through a simple delivery survey, ensuring correct delivery details & vehicle
  • allocation.
  • Offered a choice of delivery dates, AM/PM time slots
  • Contacted directly by delivery crew approximately 1hr before delivery
  • Delivery to room of choice, removal of packaging for recycling
  • Basic assembly (with full assembly options)
  • Full inspections of goods and completion of delivery process
  • Post-delivery customer satisfaction survey

Customer Care

  • Customer Care at each regional depot, all linked to bespoke IT & Order Tracking system at Surrey based HQ.
  • Consumer management programme, including:
    • Pre delivery audit
    • Confirmation of suitable date and time
    • Post delivery satisfaction surveys
  • Client management and direct reporting
  • General enquiries and sales function
  • Returns and reverse logistics management
  • Supplier receipt bookings

To discover more about what DHD can offer your customer, contact us

DHD Delivery Crews

Experienced 2 man crew:

  • Uniformed with ID

Fully trained in HSE:

  • Risk assessment
  • Customer Care
  • Furniture handling

Pre delivery phone call to consumer one hour before delivery

Routed vehicles:

  • Sat Nav
  • Mobile Communications

DHD Product Care

  • No mix with general or parcel freight
  • Dedicated home delivery fleet
  • Direct acceptance of goods at regional depot level
  • QC of stock at point of receipt
  • Quarantine zone for impaired or damaged goods
  • Product carefully unpacked with full consumer inspection
  • Minimal handling of product, using direct trunking or F-pods for trans-shipment between depots
  • Spare packaging materials for returned products